Packaging and Shipping

You will get your items wrapped as a gift so, I hope you enjoy the feeling opening and getting a really unique handmade piece designed especially for you.

I ship usually in 1-3 days after the payment is received. For custom pieces or made by measure items this time will depend on the kind of item and work to be done.

Parcels are sent via registered/signed for, and I will send you also a message with the tracking number.

ESTIMATED DELIVERY TIMES
United Kingdom: 2-3 business days
Europe: 5-7 business days
Other countries: 11-15 days

These are a guide for the delivery times based on the Royal Mail information. I can’t guarantee them as this process is out of my control. Please, allow extra time in busy periods as Christmas or other holiday periods.

Please, if there is any problem or your parcel is not arrived, let me know by using the contact form on the website or via email.

EXCHANGES AND RETURNS
If you are not happy with your purchase, please contact me immediately within a week of receiving the item.
The item must be returned in its original condition including packaging. Damaged items, used or out of the specified period for returns, will not be refunded.
Customer is responsible for postage cost in the case of a return as well as any loss in the value of the item. I highly recommend to send the parcel via registered/tracked and keep the proof of postage.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

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