You will get your items wrapped as a gift so, I hope you enjoy the feeling opening and getting a really unique handmade piece designed especially for you.
I ship usually in 1-3 days after the payment is received. For custom pieces or made by measure items, this time will depend on the kind of item and work to be done.
I send all the parcels tracked or tracked and signed for. Also, I will send you a message with the tracking number after posting your package.
Estimated Delivery Times
United Kingdom: 2-3 business days
Europe: 5-7 business days
Other countries: 11-15 days
These are a guide for the delivery times based on the Royal Mail information. I can’t guarantee them as this process is out of my control. Please, allow extra time in busy periods as Christmas or other holiday periods.
Please, if there is any problem or your parcel is not arrived, let me know by using the contact form on the website or via email. In this case, please, include the details of your order.
Exchanges and Returns
If you are not happy with your purchase, please contact me immediately within a week of receiving the item.
The item must be returned in its original condition including packaging. Damaged items, used or out of the specified period for returns, will not be refunded.
Customer is responsible for postage cost in the case of a return as well as any loss in the value of the item. I highly recommend to send the parcel via registered/tracked and keep the proof of postage. With these is easy to fix any problem with the package.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Custom and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
All the prices shown in the list below are approximate. You will find the total during the checkout before the payment.
- United Kingdom – £3 (+£1 per extra item)
- International – £9 (+£1 per extra item)
If your county is not included in the shipping process, please contact me and I will fix it for you!
Also, used this contact form for any other problem or question about Shipping Process. I will answer asap!